Frequently asked questions
Frequently asked questions
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Welcome to A&O LLC Scents that match your mood
CANDLE FAQs, SUGAR SCRUB FAQS, LIP BALM FAQS, GENERAL FAQs
What are your candles made of?
What are your candles made of?
Our candles are made with clean-burning soy wax, and scented with high- quality fragrance. We use ECO Pretabbed wicks for a safe, even burn.
How long do your candles burn?
How long do your candles burn?
Burn time depends on the size, but most of our candles burn between 30-50 hours. For best results, let the wax melt to the edges on the first burn to avoid tunneling.
Are your candles safe to use around pet or children?
Are your candles safe to use around pet or children?
Yes! our candles are free from phthalates and harsh chemicals. However, always burn candles on a flat surface, out of reach of pets and kids, never leave them unattended.
What are your scrub made of?
What are your scrub made of?
Our scrub are made from natural exfoliates like sugar, coffee, cinnamon, nutmeg, olive oil, jojo oil, and vitamin E.
Are they safe for sensitive skin?
Are they safe for sensitive skin?
Our scrub is gentle enough for sensitive skin. But, we always recommend a patch test first.
How often should I use a scrub?
How often should I use a scrub?
2-3 times per week is ideal for most skin types. Avoid over- exfoliating, and follow with a moisturizer for best results.
Can I use this on my face?
Can I use this on my face?
Some scrubs are gentle enough for facial use, but many are designed for the body. We do not recommend using our for your face. Each product page will indicate whether it's face- safe.
What ingredients are in your lip balms?
What ingredients are in your lip balms?
Our lip balms are made of ingredients like: Helianthus Annuus (Sunflower) seed oil, Beeswax, Butyrospermum Parkii (Shea) Butter, Theobroma Cacao ( Cocoa) seed Butter, Phenoxyethanol, BHT and sometimes essential oils for scent or flavor.
Can kids use your lip balms?
Can kids use your lip balms?
Yes, our balms are safe for kids, but, we recommend unscented or lightly flavored options for little ones with sensitive skin.
Do you use preservatives or artificial flavors?
Do you use preservatives or artificial flavors?
Yes, for the time being. But, we are working on making it all natural ingredients for our lip balms.
Do you offer local pickup or shipping?
Do you offer local pickup or shipping?
We currently only offer shipping as we are a small business. Orders ship within 2-5 business days.
Are your products cruelty- free?
Are your products cruelty- free?
Yes! We never test on animals, and our ingredients are ethically sourced.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Due to the nature of our products, we cannot accept returns once opened. If there's an issue with your order, please contact us-we want to make it right.
Do you take custom orders?
Do you take custom orders?
Absolutely! We love creating custom scents, labels, or sets for events, gifts. Reach out to discuss your ideas.
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